I am adapting my method to the student age, studies, method of learning and real needs. I want the students to enjoy what they are doing and have a full understanding of each topic. It is crucial for me to let people enjoy the class, it is the best way to learn.
I have been working as General Manager, now focusing on my MBA. Looking for students to share my knowledge and experience with. I have a Bacherol Degree in Languages and Cultural Tourism from the University of Palermo (Italy), I got a certification in Finance and Hospitality Management with the prestigious Cornell University. I gained it while attending a Professional Development Program while studying in Ithaca (USA). I gained a certification in Chinese Mandarin with the Chinese Culture University in Taipei (Taiwan) and I am a MBA student with the Colorado State University.
I am working as Freelance interpreter for Italian, Spanish and Chinese Mandarin.
OBJECTIVE Seeking a position with a company in which exercise my experience and training as an Assistant Hotel Manager.
SKILLS & ABILITIES • English – Full professional proficiency • MS Office
• Italian – Mother Language • Hotel Main PMS Systems
• Spanish - Full professional proficiency
• French – Intermediate proficiency
• Mandarin Chinese – Up-intermediate proficiency • Opera, STR, EasyRMs, Xero
• Ability to work under pressure
EXPERIENCE ACCORHOTELS, LONDON, UK 2018
General Manager, Ibis Style Birmingham Oldbury Hotel & the Birchley Hall
06/18 – 01/09/18 (fix contract only for the opening and settling of the hotel)
Managing the Travellers Inn Hotel which is going to re-open as ibis Style Birmingham Oldbury Hotel by end of July 2018. I Oversee all hotel activities, increase room revenue, develop and saw hotel-wide renovation and extension project.
Managing the Birchley Hall located behind the hotel and which can accommodation 1000 people.
ACCORHOTELS, LONDON, UK 2017 - 2018
Deputy General Manager, Ibis London Gatwick Airport Hotel
07/2017 – 05/2018
Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotel mission, guests, employees and owners satisfaction (Starboard Hotels).
MILLENNIUM & COPTHORNE HOTELS, LONDON, UK 2016 - 2017
Front Office Manager/Duty Manager, name of hotel
05/2016 – 06/2017
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. Maintaining high level of customer service experience.
ACCORHOTELS, LONDON, UK 2009-2016
Front Office Manager/Duty Manager, Novotel London Paddington
Front Office & Events Manager/Duty Manager, Mercure Staines-upon-Thames
Front Office & Events Manager/Duty Manager, Mercure Stratford-upon-Avon
12/2013 – 04/2016
Front Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. Maintaining high level of customer service experience.
Receptionist, Novotel Edinburgh Park
Receptionist, Novotel Milton Keynes
09/2009 – 05/2012
Providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.
HOTEL SOL PINET PLAYA, SOL MELIA, SPAIN 2007-2009
Entertainment Manager, name of hotel
05/2007 – 05/2009
Managing performances, events, artistes and entertainers
EDUCATION COLORADO STATE UNIVERSITY, USA, MBA IN-PROGRESS
UNIVERSITY OF PALERMO, ITALY, BA CULTURAL TOURISM 2008
ECORNELL UNIVERSITY, ITHACA, USA 2013
I gained a certificate in Financial Management
CORNELL UNIVERSITY, ITHACA, USA 2013
I attended the annual Professional Development Program and I gained a Master Certificate in Hospitality Management
CHINESE CULTURE UNIVERSITY – TAIPEI, TAIWAN 2012-2013
One-year study of Chinese Mandarin Traditional and Simplified
COMMUNICATION Good communication skills, empathic listener and persuasive speaker. Speaking in public, to group, or via electronic media. Excellent presentation and negotiation skills.
LEADERSHIP As I have lived in six countries, I am easy to adapt and understand people. I am a trustful, positive, smiling, proactive self-motivated, creative, result-driven and achiever individual with hands-on customer service. I enjoy managing, training, motivating and supporting people to make sure that they are working in a comfortable and efficient way, while supporting them to achieve their professional goals within the company. I combine effective communication skills and deliver a satisfactory outcome for both customer and company.
Roberta is so patient and flexible! Really helped me a lot working towards my goals! 100% recommend!
Roberta is a good teacher. She is patient and responsible. She is also rich in knowledge about Spanish.
What sets Roberta apart from other tutors is her passion for languages, which made me look forward to every Spanish class with her. She is also very easy going and has a keen eye for detail, meaning you'll notice a marked improvement in your language skills after each session. She can speak four languages in total: English, Italian, Spanish and Mandarin and has worked in various countries, so has a very cultured style of teaching.
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