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  • Article for students

    Student article

    Lesson management

    Report a lesson

    Your class didn't take place or a problem occurred?

  • From your messages, click on the lesson in question and then on 'Report an issue'.

  • Indicate the most appropriate reason

    Your report will be forwarded to our teams who will get back to you to resolve it.

    You can report a scheduled lesson as it's occuring and within the following 24 hours.

    👉 You can also contact us directly.
  • Related articles
    • 1st lesson free
    • Face-to-face or webcam lessons
    • Start a video lesson
    • Online lesson technical issues
    • Book a lesson
    • Modify a lesson
    • Cancel a lesson
    • Book a lesson pack
    • Cancel a pack
    • Student Cancellation Policy
    • Payment for lessons
    All student categories
    Help Centre
      • Find a tutor
      • Contact a tutor
      • Request sent
      • Request accepted
      • Request refused
      • Leave a review
      • 1st lesson free
      • Face-to-face or webcam lessons
      • Start a video lesson
      • Online lesson technical issues
      • Book a lesson
      • Modify a lesson
      • Cancel a lesson
      • Book a lesson pack
      • Cancel a pack
      • Student Cancellation Policy
      • Payment for lessons
      • Report a lesson
      • Method of payment
      • Change my payment method
      • Reimbursements
      • Invoices
      • Create an account
      • Change or reset my password
      • Change my email address
      • Add or modify my phone number
      • Manage my notifications
      • Subscribe to the Student Pass to contact a tutor
      • Advantages of the Student Pass
      • Manage my Student Pass
      • Delete my student account

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