Find an answer among our FAQs
To delete your account permanently, just head to the ‘My Account’ tab and scroll down to find ‘Delete My Account’ section and be sure to tick both 'Delete my Account' and 'Delete my Listings' before entering your password.
Alternatively, if you just wanted to take your listings offline temporarily, you could simply deactivate your listing instead. In order to do this, all you have to do is login to your dashboard, select the 'My Listings' tab, and then click on the green button on the right-hand side of your listing. Evidently, you are free to reactivate them whenever you please!
If you wish to cancel your Pro Pass subscription, please let us know using the text box below:
Please Note: For us to get it canceled in time, try and inform us at least 48 hrs before the next debit is due.
Below you will find our advice on how to continue your lessons via webcam:
👨🏻💻 For one-on-one lessons, there are a number of different tools available.
Among the most popular are:
- Google Hangouts
- Don’t forget the telephone (particularly for language classes).
Easy to use and completely free, these tools will allow you to carry out your lessons through your computer, tablet, or smartphone.
Let’s take the example of a foreign language class. All you'll need to do is follow these three simple steps:
- Download your chosen application
- Ask your student for their username
- Connect with your student at the scheduled time for your class
👨👧👦 If you would like to offer group classes, we would recommend using Discord or Google Hangouts.
Check out this link for more information on how to set up a video conference.
For more general info on how to go about setting up online classes, check out one of our latest blog posts.
Best of luck with your classes!
It’s simple! Find your teacher or tutor through our search engine.
Choose your subject, your city or suburb, and that’s it! You’ll be able to access thousands of our best tutors & private teachers, who will be available to give lessons near you or via webcam.
Once you have run the initial search, you’ll be able to filter it depending on your level, budget and the distance you're willing to travel
When you have chosen your private teacher, you can contact him or her by clicking on the "Book a lesson" button, found on the top right corner of the listing.
We ask our teachers to be as transparent as possible when creating their listings; carefully outlining their experience, methodology and even including a short CV.
Verification of their qualification and personal details
We verify the identity, personal details (telephone number, e-mail address, photo) and the qualification of all of our teachers.
100% authentic reviews – The strength of the community
We verify all of the reviews and recommendations that our teachers receive to guarantee that they are 100% authentic. Only our members can leave reviews. So you can rest assured knowing that our teachers are excellent, competent and available thanks to our community of millions of students!
Both their ratings (eg. 5/5) and their response time (eg.1 hour) are displayed and refreshed in real time.
You can also see the teacher's last connection on Superprof so that you can check their recent activity on the site.
Recommendations from their former students and students parents
The reviews and recommendations the teachers receive from their former students can give you clear insight into the quality of their lessons and their teaching style.
If it has been 7 days since your first lesson, all you need to do is log in and leave them a review.
If it hasn’t been 7 days, you’ll have to wait a little!
✏️ You need to contact us regarding a teacher? Contact us here:
In order to message teachers on our site, you will need to subscribe to our Student Pass. The subscription costs $29/month and is not related to any individual teacher's rate. The monthly subscription essentially gives you access to the site and our teachers and is renewed on a rolling basis until you deactivate the subscription (through your dashboard). The Student Pass subscription allows you to message as many teachers as you want during the time your subscription is active.
Your subscription is only activated, if and when, a teacher accepts your lesson request. If the teacher has not accepted your request, but you see that the $29 appears to be missing from your account, it is due to the bank holding your payment. You have not been debited, but it is merely being blocked to guarantee payment in case a teacher accepts the request.
If your request is accepted and you later discover that the lesson can not go ahead, you will be able to get a refund as long as you can show through email/SMS that the lesson did not take place.
To optimise the chances of a teacher accepting your request, make sure to put as much information in your message as possible. Also, don't forget you are free to contact as many teachers as you like.
We are not involved in the payments made to your tutor, and this is something you will have to arrange directly with them yourselves. Payments can usually take whatever form (cash, PayPal, bank transfer etc.), but will differ from tutor to tutor, so be sure to discuss payment options as early as possible.
Note: we do not take a commission.
You are free to cancel your Student Pass at any time. To do, just log into your Dashboard and head to the Student Pass tab.
Refunds are given in certain circumstances. If the tutor accepts your request but turns out to be unavailable or unsuitable, you may be eligible for a refund. Send us an email at email@example.com with proof that the lesson hasn't gone ahead. This evidence (it can be a screenshot of an email/SMS) is necessary in order to receive a refund of the Student Pass.
We are always here to help you, from Monday to Friday! We will answer your question ASAP, except for on weekends, when we hibernate 😃
Or contact us by email